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Customer Support

Shipping & Delivery

We try to keep shipping costs low by reusing and recycling shipping materials and we pass on the savings to you! 

Re-box Program: Free shipping within the US on any order that can fit within one of our recycled filament boxes. (8in x 8in x 2in)

Local Customer Program: Free shipping to any order shipped to Long Beach, California.

Exchanges & Returns

At The Maker Society, we take pride in creating custom-made and handcrafted items that are meticulously crafted to meet your unique specifications. Each product is a testament to our dedication to quality and craftsmanship. As a result of this commitment, we do not accept exchanges or returns for items unless they fall under specific circumstances.

Refunds Due to Quality Issues:

We stand behind the quality of our products. If you receive an item that does not meet our high standards of craftsmanship or arrives with noticeable defects, please reach out to our customer support within 3 days of receiving your order. We will carefully assess the issue and, if it is determined to be a quality-related concern, we will offer a refund for the full purchase amount.

Faulty Tool Crib and Supplies Categories:

For items categorized under Tool Crib and Supplies, we understand the importance of functionality and reliability. If you encounter a product within these categories that is faulty or not performing as described, please contact us within 14 days of receiving the item. Our team will promptly address the issue and, if verified as a valid concern, we will offer a refund.

Please note that our commitment to quality extends to our production process, and every effort is made to ensure your satisfaction. We encourage you to carefully review your order specifications before finalizing your purchase to guarantee that the item meets your requirements.

If you have any questions or concerns regarding our Exchanges and Returns Policy, please do not hesitate to contact our dedicated customer support team. Your satisfaction is important to us, and we are here to assist you every step of the way.


Here are some of our most frequently asked questions, if you still have any questions, feel free to DM us @makersociety or email us